Consistent Communication… Are You Picking Up What I Am Putting Down?

Accountability, Communication, Consistency, Customer Service, Engagement, Innovation, Managing Your Business, Project Management, Relationship Marketing, Sales, Social Networking, Systems, Technology, WebsitesLeave a comment

Have you ever watched a TV show or movie and had a hard time trying to follow the plot? It’s especially annoying when people you know, like, and trust, say “What a great show! (or flick).” It kinda makes you feel like you are not hip, or as with it as they are if you…

It Pays to Follow The Instructions and Sometimes You Have To Write Your Own

Accountability, Business Tools, C-Suite Topics, Change Management, Consistency, Customer Service, Lifestyle & Hobby, Productivity, Questions, Strategy, Systems, Value PropositionLeave a comment

It’s been over 22 years since we built and bought our last home. Over that time, technology was whizzing along while our home and appliances lived in the early years of the 20th century. This was pre… Amazon, Google, Facebook, iPhone and so much more. How time has flown by, but most of the tech…

Boy… Do I Have A Deal For You? Deals From The Trenches And The Search For Value And Truth!

Buyer's Journey, Customer Service, Education, Investing In Yourself, Networking, Relationship Marketing, Reputation, Sales, Scam, Strategy, Targeted Messaging, Technology, Time Management, Value Proposition1 Comment

A lot has happened over the last 20 years. There has been a technological revolution. The most obvious are the smartphone and the internet. But some are less obvious: Human Genome Project Bluetooth Curiosity, the Mars Rover Electric Cars 3D Printing Multi-use Rockets And much more… When we sold our house, we sold everything including…

My GREATEST Sales Success… (Selling My Wife On Moving)

Buyer's Journey, C-Suite Topics, Change Management, Client Expectations, Customer Relationship Manager, Customer Service, Education, Emotional Intelligence, Sales, Sales Funnel, Story, Writing ContentLeave a comment

Kim and I built the house we live in over 22 years ago. Over that time we have seen every house in our cul de sac sell at least once (most multiple times). We are the last original owners left. Back then we had two kids and multiple pets living here and it was more…

Finding Joy – In Your Business And In Life

Audio, Business, Business Systems, Business Tools, C-Suite Topics, Client Expectations, Customer Service, Emotional Intelligence, Investing In Yourself, Lifestyle & Hobby, Managing Change, Mindset, Productivity, Purpose, QuestionsLeave a comment

This is the time of the year when we tend to reflect back and look forward. We reflect on the past year, what we enjoyed and what went wrong. And then we hope for the future. To get ready for the new year, everybody’s going to be buying gym memberships to get in shape. I…

Why is Artificial Intelligence so Bad at Sales and Marketing?

Artificial Intelligence, C-Suite Topics, Communication, Content Marketing, Customer Service, Emotional Intelligence, Generating Sales, Human Capital, Purpose, Relationship Marketing, Story, Thought Leadership, Virtual Assistants1 Comment

Auto – Correct? When I’m walking my dog, she picks up sticks and I take a picture. Then, instead of sitting there trying to type, while I’m walking a dog, I hit voice prompts and I record my voice and it transcribes it into text. When I get home and look at what the autocorrect…

Leveraging LinkedIn To Grow Your B2B Business Through Social Networking

Business Systems, C-Suite Topics, Content Marketing, Crowdsourcing, Customer Service, Engagement, Generating Sales, LinkedIn, Perfect Customers, Sales, Social Media, Strategy, Thought Leadership, Value Proposition, Writing ContentLeave a comment

I love teaching. I love teaching people about leveraging LinkedIn. One of my favorite, and humbly, one of the best courses I’ve ever created and teach on a regular basis is my latest LinkedIn class. I call it TRIBE. The reason I call it TRIBE is because it’s built around a concept of only focusing on…

Pull The Common Thread That Holds Us All Together

Client Expectations, Customer Service, Entrepreneurship, Mindset, Perfect Customers, Relationship Marketing, Success, Value PropositionLeave a comment

Our new dog, Layla, loves toys. As a matter of fact, we had about 25 toys left over from our last dog that we never donated or threw out. Now, we’ve recycled them. When I say recycled, I mean recycled. Our last dog (Buddy Guy) would never chew or destroy anything. Our new dog (Layla),…

How New Customers Can Be Like Getting A New Puppy

Accountability, Change Management, Client Expectations, Communication, Customer Service, Investing In Yourself, Mindset, Relationship MarketingLeave a comment

If you checked in with this blog over the last few weeks, you know I’ve been  considering adopting a dog. We went through a whole debacle with all of these rescue agencies, trying to fill out paperwork and going back and forth with them. But we did it. There was one dog that we actually…

Lessons Need To Be Learned But Are Wasted Without Action

Business Systems, Customer Service, Disruption, Lifestyle & Hobby, Managing Change, Managing Your Business, Productivity, Strategy, WebsitesLeave a comment

I constantly try to tell people that every marketing piece that you do should end up having a goal, and that goal should be to have a human-to-human conversation. But the question is, what’s the experience in between? What kind of experience is your user having to get to that point? What are the impressions…